Apr 17, 2013 7:00am PDT
flyers waking up in places they do not want to be. they are grounded. not by weather, but technology. the third largest airline still is not back on schedule this morning after a massive computer crash left thousands of passengers stranded. >> systems are down. i tried to check in online. the app isn't working. >> very frustrating. upsetting. not happy at all. >> reporter: the crash in computer system meant every ticket agent and gate agent saw their screens go dark. the same at the airline's operations center. no way to track bags, update schedules or flight plans. american had no choice. it stopped everything, grounding every plane. they were parked in chicago, miami and dallas. >> there's nothing you can do. you just have to stand in line and hope you can get on your flight. >> reporter: the cancellations started cascading before the day was over. nearly 800 flights never happened. embarrassed the ceo took to youtube to explain. >> unfortunately, in this case we had a software issue that impacted both our primary and backup systems. >> reporter: so all the airline could do was apo
Apr 17, 2013 4:30am PDT
lingering delays as they recover from a massive technology meltdown. tens of thousands of passengers were stranded yesterday as american and american eagle were forced to cancel 970 flights and delay 1,000 more. late last night, airline ceo and chairman took to youtube to issue a mea culpa. they say it will run at near normal operation today and is working to accommodate the flyers that were affected by the outage. >>> first time since the newtown school massacre, lawmakers are voting on gun control. growing number of republicans and moderate democrats oppose this idea. a press poll finds less than half of americans actually favor the bill. that's down nearly 10% since the days following the newtown school massacre back in december. the senate will also vote on eight other amendments to democratic gun control bill. >>> 4:48. new this morning, thousands of people, including diagram e ini gather to honor briton's former prime minister, margaret thatcher. the capital came to a stand still as lady thatcher's coffin, draped in a union flag, followed the progressional route to the cathedral. ce
Apr 17, 2013 4:00am PDT
technology meltdown left thousand passengers stranded yesterday. kron fours mike pelton is live from sfo with an update this morning. >> take a look at some of the video you can see long lines and a lot of canceled flights. a computer failure forced the airline to ground all flights frosfor several hours. the problem was fixed yesterday afternoon because they big back up and passengers unhappy. >> at this point i am waiting and i can't to the counter to find out what can be done. they said we're working on--i came to the counter >> everyone is just dealing with it. it is late. i cannot fight it. i cannot do anything about it. >> what did later cancelled? >> it was delayed. probably another for five hours. >> we do have calls into the airport to the manager they will be able to tell us the status of the american airline flights at sfo. when we get the update will pass along. i can tell you by walking to the terminal looking at the flight boards it appears that a lot of the american airline flights are on time this morning. want to chicago and went to boston it look like they are 45 minute
Apr 17, 2013 7:00am PDT
fire safety technologies. and improve the level of operating redundancy. this will be on all 24 of their ships as this, they say will expand the availability of postal services for the comfort of guest. this is if the ship was power. they had bad publicity what they had those accidents when the power was out and customers were left with a pretty bad vacation. there are hoping this will improve again and they will get good princely. policy. >> let us take a live look at the reopening of the exploratoryium . >> located now at pier 15 where they are during the ceremony to kick it off. we will be right back. >> that is it for this morning. a lot of new developments happening in the wake of the bombings of the marathon in boston. stay tuned for the 24/7 news channel for the latest. as was our web site kron4.com , facebook and twitter pages as an aberration become available. >> dr.